We'lll respond within 48 hours

At Catalyst Brands, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

FREQUENTLY ASKED QUESTIONS

WHERE DO YOU SHIP TO?

Catalyst Brands orders take 1-2 business days to process and ship.

CANADA SHIPPING

Catalyst Brands ships through Purolator and Canada Post (where applicable, Purolator cannot always deliver to rural addresses). To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order. The estimated shipping time within Canada is 1-7 business days from shipment date. Shipping charges will not be refunded or reimbursed under any circumstances.

Catalyst Brands cannot be held responsible for any delays caused with packages shipped.

FREE SHIPPING PROMOTION
Get free shipping and handling for all purchases over $119 before taxes to valid Canadian Addresses (YT, NWT, NU subject to restrictions).

UNITED STATES SHIPPING

We use USPS First Class Mail to fulfill all orders within 1-2 business days. Once your email has been shipped, you will receive a tracking number via email and text.

Catalyst Brands will not be held responsible for any additional customs, import fees, or tax charges that may be applied upon your destination end.

Domestic shipping will generally take about 5 business days but may be subject to change based on holidays, weather, etc.

Catalyst Brands is not responsible for any address (Domestic or International) entered incorrectly by the customer.

DO YOU OFFER FREE SHIPPING

Yes! We offer free standard shipping to all regions within Canada & US (excluding Quebec) on all orders over $119 CAD (subject to some restrictions).

WHAT SHOULD I DO IF MY ITEMS ARRIVE DAMAGED OR DEFECTIVE?

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at: 1-844-651-2309 ex. 3. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the damage or defect before contacting us.

WHAT DO I DO IF I RECEIEVED THE WRONG ITEM?

If we shipped you the wrong item, please call our Online Customer Service Department immediately at: 1-844-651-2309 ex. 3. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

WHAT IS CATALYST BRAND'S RETURN AND EXCHANGE POLICY?

For more information about Catalyst Brand's Return Policy, click here.