FAQ

Catalyst Brands orders take 1-2 business days to process and ship.

CANADA SHIPPING

Catalyst Brands ships through Purolator and Canada Post (where applicable, Purolator cannot always deliver to rural addresses). To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order. The estimated shipping time within Canada is 1-7 business days from shipment date. Shipping charges will not be refunded or reimbursed under any circumstances.

Catalyst Brands cannot be held responsible for any delays caused with packages shipped.

FREE SHIPPING PROMOTION
Get free shipping and handling for all purchases over $119 before taxes to valid Canadian Addresses (YT, NWT, NU subject to restrictions).

UNITED STATES SHIPPING

We use USPS First Class Mail to fulfill all orders within 1-2 business days. Once your email has been shipped, you will receive a tracking number via email and text.

Catalyst Brands will not be held responsible for any additional customs, import fees, or tax charges that may be applied upon your destination end.

Domestic shipping will generally take about 5 business days but may be subject to change based on holidays, weather, etc.

Catalyst Brands is not responsible for any address (Domestic or International) entered incorrectly by the customer.

Yes! We offer free standard shipping to all regions within Canada & US (excluding Quebec) on all orders over $119 CAD (subject to some restrictions).

After you have clicked "Place Your Order," you cannot cancel or change your order, as our system is designed to process and ship orders immediately. Once you receive your order, simply return any items you do not want by following our Return Instructions.

We will send you an email with a tracking number. At our fulfillment centres, tracking numbers are assigned to packages when they are finished being packed and will be emailed to you shortly after. However, it may take up to 48 business hours (or more) before the package is checked into a carrier's tracking system. Even though your package has already shipped from a fulfillment centre and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 3-5 business days (or more).

Orders placed may be delivered by one of several different carriers and shipping methods. It also may be shipped from multiple fulfillment centres. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s), and the carrier that is delivering your item(s).

Example: The item/s you ordered may takes 1 to 4 full business days to leave one of our fulfillment centres. It will take approximately 6-9 full business days for the item to arrive from the time it was ordered Please note that business days are Monday to Friday, excluding statutory holidays.

If you receive an item that is damaged or defective upon arrival, please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the damage or defect before contacting us.

If we shipped you the wrong item, please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

For more information about Catalyst Brand's Return Policy, click here.

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through the courier. Keep in mind, this process is never a guarantee as it depends on the status of the shipment.