Return Policy
Online Return Policy
At Catalyst Brands, we want you to be completely satisfied with every purchase. If you need to return an item, you may do so within 60 days from the order date. Items must be returned unused, unworn, and in their original packaging, including all paperwork, parts, and accessories, to receive a full refund.
Requirements for Online Returns:
To process your return, please include the following:
- A copy of the order confirmation or e-receipt.
- The unused/unworn item in original packaging, with all included parts and accessories.
- Any additional paperwork provided with your order.
Returns are processed at our distribution center, and refunds will be issued in the original form of payment within 30 days of receiving your return.
Warranty Returns
If an item develops a manufacturer’s defect within the warranty period, you can return it to us for an exchange or refund. Be sure to include your receipt or proof of purchase with the item.
Return to Distribution Center
To return an item directly to our distribution center:
- Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
- Generate a return label via our online portal to facilitate the return.
- Remove any extra labels from the outside of the package before sending it back.
Returns postmarked within 60 days of the order date will be processed for a full refund. Please allow up to 30 days for the refund to appear on your statement.